Godaddy账号被封:This account is locked. Please contact Customer Service.
好吧,我确认面临一个比较复杂的问题。看似很复杂,但是解决也不是很难。
问题是:我的godaddy账号被封了。
登陆后发现其账户被暂停,出现提示”This account is locked. Please contact Customer Service.”
出现这样的原因有两个,第一是因为你的账户域名信息和你的个人信息不符;第二是你的账户被多次登陆试探密码,导致被暂停。就好比你的银行账户被错误登陆多次,被暂停。
出现这样的问题后不要慌。解决很简单。写信给GD客服support@godaddy.com
hi,
why when i login my account tips”This account is locked. Please contact Customer Service. ” ,please help me.
my account:你的账户
EMAIL:你的邮箱
信发出去后,自动回复就不要管了,等官方给我们回信,会要求我们点击一个链接,重新设置密码。问题可以解决。
如果恰好你的注册邮箱密码也忘了,那你就看以下邮件吧。(特意找我朋友翻译了下)
Our support staff has responded to your request, details of which are described below:
Discussion Notes |
Support Staff Response |
Dear Sir/Madam, Thank you for contacting Online Support. I understand you have an issue with your account being locked.
Your account has been locked as a security measure due to multiple failed login attempts*.
To have your account unlocked please reset your password.
If you cannot use the email on file to reset your password please respond with your 4 digit support PIN on the account so we may unlock the account for you. Once we receive this information we will then submit a request to have your account unlocked.
If you cannot remember your Customer Number, you may retrieve it and then attempt to reset your password.
点击进入Acount Assistance页面
点击'Retrieve my Customer #'.
从右侧“My”列表,选择你购买的产品
在“IS” 区域,输入你所选产品的先关信息
在'Email address on file:*',输入邮箱和客户账号
在 'Enter security code at right 区域,填上右侧显示的内容,然后点击提交
We send a message that contains your customer number to the email address associated with your account. 我们会以信息的形式将你的客户编码,与您的帐户相关联的电子邮件发送给你。这样你就可以重置密码了。
进入Account Assistance 页面
点击'Reset my password'.
在右侧'Username / Customer#:* 填入客户编码和用户名
在'Email address on file:*填邮箱
在'Enter security code at right: *'写入右侧显示的内容,点提交
我们会发送授权码到你的账户邮箱,以重设密码。请按邮件说明继续操作。 NOTE: The authorization code is only valid for 2 hours from the time it was sent. If the authorization code expires, or if you use it and the reset fails, you can obtain a new code to attempt to reset your password again. 注意:授权码2小时内有效。如果授权码失效,若使用失败,你会有新的代码以重设密码。
Please understand these secure retrieval processes are in place to ensure that no unauthorized changes are made to our customers' accounts; these procedures are only for your protection. Thank you for your understanding in this matter.
*If you have the Stored Billing feature enabled, your account will become locked after a single failed login. When using this feature you must either make sure that you are careful to enter the correct password every time you log into your account, or you will need to disable the Stored Billing feature.
在页面右上角,点击进入 'My Account'
点击'Update Security Settings'
取消选项中的 'Stored Billing'.
在Confirm Email' 重新输入邮箱地址,在'Current Password' 处输入密码!
点击保存'Save Changes'
Please let us know if we can assist you in any other way.
Sincerely, 联系人:Ben Online Support Team |
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Godaddy账号被封:This account is locked. Please contact Customer Service.